Questions & Answers

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Products
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Customization
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Quality
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Shipping
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After-sales
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Application
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Payment
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For Company

Are You a Manufacturer or Trading Company?

We are a trading and manufacturing combination factory located in Guangzhou.Welcome to Visit Our Factory.

How to start a custom project with your company?

Please send us your design drawings or original samples so that we can offer a quotation first. If all details are  confirmed,  we will arrange the sample once we receive your deposit.

Why choose us?

We are a senior manufacturer and supplier of cosmetic packaging, pharmaceutical packaging and daily chemical packaging. We have business relationships with a bunch of world-famous enterprises and brands. We are professional and experienced.

Can I visit your factory?

Yes, you are welcome to visit our factory. Our factory is located in Guangzhou city, which is renowned as the kingdom of plastic in China. To ensure that your visit is worthwhile, we would like to know the categories you are currently interested in or any specific products you would like to explore during your trip. This will help us prepare better and cater to your needs. Your business is important to us, and we look forward to your visit! Please inform us of your visit schedule and let us know if you require any assistance during your trip to China.

Why should you buy from us not from other suppliers?
  1. 1. We are strict about high-quality products; we are quick to reply anytime.

2. Our production team has worked on this for more than 20 years.
3. Our export sales team has more than 10 years of experience.
4. We offer one-stop service. As long as you tell us what you want, we will arrange all things well with you and you can receive them smoothly at your door.

What's your capacity?

We now have more than 20,000 square meters of workshop space and 60 sets of injection and blower auto machines and 60 sets of auto-assembly and inspection machines. The annual capacity is more than 2,000,000,000 pieces.

What do you make?

We are a manufacturer of mechanical dispensing devices and spray pumps. Serving the market of personal care products, cosmetics and fragrance, household and automotive, pharmaceutical and food use, etc.


Our main products are Trigger sprayer, Lotion pump, sprayer pumps, perfume bottles, on metered-dose sprayer pumps, Pharmaceutical plastic packaging bottles and Special use of the opposite-sex container.The metered sprayer pumps for caring skin, mouth, nose, rectum, gynecology and alike enjoy special reputation. The dosage range is 0.05–0.2 ml per activation, with a variance in ±10%.

For Products

What is the material being used for your products?

They are all made of PP and PE.

How is the goods being packed?

As per customer's request.

What is the minimum quantity I can order?

20,000 pieces (by sea) , less than 20,000 pieces (by express)

What happen in case any quality problem is identified after arrival?

We take full responsibility for any manufacturing defect, would either refund or reship good products to you.

What Should We Provide?

You Should Send Us Your Logo Artwork In CDR/Al/ PDF Documents. And Tell Us where You Want To Imprint The Logo.

What kind of packaging can you make?

1. Sort by type: roll stock film, stand up pouch, gusseted pouch, box pouch, flat pouch, spouted pouch, vacuum pack.
2. Arrange according to applications: snacks, food, coffee, cannabis, pet food, frozen food, retort, condiments, personal hygiene, and home.
3. Sort by materials: plastic, Foil or paper-based.

What's your spout size?

The inner diameter from 2mm-45mm. we can also offer OEM service.

What is your MOQ of spout and cap?

Normally our MOQ is 100,000pcs.
Negotiable, different size / spout type different MOQ.

What value-added services can we provide?
  1. 1. Can make different colors and different decorations, like silk screen printing, hot stamping, UV coating, and spray coating.

2. We can do labels, new designs and molds according to your samples or pictures.
3. Samples can be provided for free.You are welcome to ask for samples to check the quality.

What is your MOQ?

Normally, our MOQ is based on the product. For products we have in stock, any quantity is okay. However for customized products, the MOQ is 10,000–50,000.

For Customization

My quotation will be more efficient and faster , if you can provide below information:

1. You want price per kg or per pc. if pc, please provide the size (width and repeat) of one prints
2. Material structure and thickness
3. The printing area and color
4. If possible, please provide a picture or artwork of the packaging
5. Your purchase QTY

Can you customize / personalize as per our design?

Yes, we can accept both OEM & ODM designs. Please feel free to send artwork.

Can we have a sample before bulk production?

Yes, sure! A sample before production is necessary. We can provide a free sample to you if we have one, but freight will be collected on your side. For custom design, we will need to charge a certain sampling cost, which can be refundable if your quantity reaches.

Could you make my own design ?

Yes, it is welcome. Please send us your design document in PDF, CDR, or AI format.

How can I get customized products quotation?

We need your products details for quotation, and a closed quotation should include the below details:
1. material
2. full dimension
3. unit weight
4. order quantity
If you have real sample that will be perfect for customized products, it normally should develop a new mould for production, but different mould cavity, different output, and different unit cost will make it better, so if you have idea of your mold-making requirements, it will be better; otherwise, we need your order quantity to calculate a proper mould design.

Do you accept customized?

Yes. You can design your logo on the spout and cap; you can also design the spout and cap by your side.
We will produce samples according to your designs. After you confirm the sample.

What's the process of Customized product?

1. Mold design from product drawings or samples.
2. Confirm the drawings with the customer.
3. Make molds.
4. T1 test and send samples to the customer for adjustment.
5. Adjust the mold, retest and send samples to the customer for approval.
6. Receive confirmation from the customer. 
7. Send out molds or arrange series production.

What do I need to provide if I want to customize products and get a offer?

Please send a 2D or 3D drawing (.step/.stp/.igs/.dwg is preferred) or samples with a detailed requirement.

About OEM

Welcome! You can send your own design of glass product and logo; we can open a new mold and print or emboss any logo for you.Model, size, color, logo, printing, lid, and individual packaging (paper box, paper tube and so on.) can all be customized.

Do you offer custom packaging or assembly?

Yes, if your project requires special needs or attention. Request a quote right away and tell us your special packaging or assembly needs!

For Quality 

How do you control the quality?

1. We will make samples before mass production and test them.
2. After sample approved, we will begin mass production.
3. Doing 100% inspection during production;
4. Doing random inspection before packing;
5. Taking pictures after packing.

How can we guarantee quality?

Always a pre-production sample before mass production;
Always final Inspection before shipment;

How do you ensure the quality of your products?

We have strict quality control procedures in place. We use only high-quality materials that meet international standards, and our factory is certified with ISO 9001 ,BSCI Audit for quality management. We also conduct thorough inspections during production and before shipping to ensure product quality.

May I get a sample to check your quality?

Of course, you can.We can offer the samples we have made before for free for your check, as long as shipping costs are not needed.

What's the Quality Guarantee?

We have a complete inspection of machine equipment, such as the 2D and vacuum detectors, etc. All the products quality is strictly controlled under ISO9001 and has SGS and GMP certifications. Meanwhile, Shunlong is the National Safe-Producing Standard Light Enterprise and an Alibaba Gold-certified enterprise.

How about quality control in your factory?

We believe "Quality comes before everything". We mainly do the following procedures:
Design Optimize, and Control
Mold steel hardness Inspection
Mold assembly Inspection.
Mold trial samples were inspected.
Final inspection for mould & packing before shipment.

How to ensure the quality of the product?

We have a great R & D department and a strict quality control department. We will design and manufacture all kinds of molds according to the customer's requirements.

Are your products of good quality? How can I trust you?

Yes. we are professional manufacturer in China, having 12 years experience of producing caps and sprayers etc. and our products have win good reputations. If this is your first time to contact us, please trust us, we will not let you down.

How to guarantee quality?

All the raw materials are of high quality. And a full inspection before loading. If you have any questions, please feel free to contact us.

For Shipping 

How quick can you deliver the order to us?

For most regular items, we have them in stock which can be sent within 3 - 7days. Please contact for stocked details. However, for those that need customizing, it requires about 7 - 25days for production, depending on your quantity/your logo/whether need create moulds or not.

How do you ship the finished products?

We can provide many kinds of shipping methods for customers.
1) By sea with FCL or LCL
2) By air
3) By couriers: TNT/DHL/FEDEX/UPS/EMS, etc.

What is your shipping way?

By sea, by air, or by express, etc. We will help you choose the best shipping method according to your specific requirements.

How many days to receive sample ? What's your delivery time ?

About 3-5 days to get sample. Usually, it takes about 10–15 days for production; it also depends on the quality and quantity of the goods.

What are your shipping terms?

1. For small trial order,FEDEX,DHL,UPS,TNT can be provided.
2. For large orders,we can arrange shipment by sea or by air according to your requirement.

What is your terms of delivery?

We accept EXW, FOB, CIF etc. You can choose the one which is the most convenient or cost effective for you.

What about the delivery time of the products?

It depends on the shipping method that you choose.
Via air freight, 3–7 days; Via sea freight, 25–60 days; Via railway, 25–60 days.

What are shipping options?

Usually, we suggest shipping by sea based on a certain quantity because it is cheaper and safer. For small quantities, we usually suggest shipping by air, which is much faster.

For After-sales

If any quality problem,how can you settle it for us?

If any broken or defective products are found, please take pictures of the original carton.
All the claims will be presented within 7 working days after discharging the container.
This date is subject to the arrival time of the container.

How long of the product quality guarantee period? Do you have After-sale service system?

2 years since production date.refund or replace for new within 2 years.Perfect 24 hours *7 after-sale service

To whom should we send our complaint about your product or service?

Please kindly write down your complaint with all the details and send it to us.Our Complaint Handling Center will reply to you in 24 hours.

How do you control quality?

We have a professional team for quality control.We assure the defective rate is less than 3%.

What do you do during closure's production and after-sales?

1. During closure's production, we always keep in touch with customers, take pictures or videos of closure's different processes according to the customer's requirements, and satisfy customer detail requirements in the end.
2. After-sales: Customer feedback or questions are welcome; our technician will answer the customer's questions by email or have a conference call for communication. 

What is your aftersales policy?

When discharging the goods at the customers' end, please inspect all the cartons.
If you find any breakage or defective products, please take pictures of the original cartons. Please present the claim within 15 working days after the container is discharged. This date is subject to the arrival time of the container.
We will advise certifying the claim by the third party or accepting the claim based on the samples or pictures presented by the customers. If the damage or defect is confirmed to have been caused by us, we will replace all the goods or refund the money to the customers.

What we should do if the products have quality issues?

We would replace all the products which have quality problems.

What if I got some defective mold/products?

We will take full responsibility for our default. We will implement the fastest remedy to rework or reproduce on our account. As for parts, we will exchange good products or refund you immediately. If you have any questions, please feel free to contact us.

How to deal with quality problem?

Once shipment received, please check it carefully, quantity, quality, etc. Once question happened,
Please write email to us to describe it. If necessary, please submit picture for confirmation.

How about your after-sale service?

We will maintain our after-sale service even after the order has been completed. During the formal order, usually we'll give you some extra products as spare parts freely. If any breakage or defective products were found, we'd make a refund of them or send the replacement to you in the next order.
Notice: All the claims must be presented within 10 working days after delivery.
 

For Application 

What is the application area of the item?

Easily dispense shampoo, lotions, liquid soaps, body soap, dish soap, creams and aromatherapy/essential oil mixtures as your
idea.

What's your product being used for?

Airless bottle in different materials, such as PP airless bottle, AS airless bottle, PCR airless bottle, all-plastic airless bottles, etc, have a volume of 5ml ml, 10 ml, 15 ml, 20 ml, 30 ml, 40 ml, 50 ml, 60 ml, 75 ml, 80 ml, 100 ml, 120 ml, 150 ml, etc.Dropper bottle in different materials, such as PET dropper bottle, PETG dropper bottles, Glass dropper bottles,  etc., have volumes of 10 ml, 15 ml, 20 ml, 30 ml, 40 ml, 50 ml, 60 ml, 80 ml, 100 ml, etc.

What's the applications of your products?

Our products are mainly applied to cosmetic packaging and skin care sets, but except for that, some of the packages can also be used for medical products and food package.

The products for which area?

Jar liner seals Is suitable for PVC,PET,PE,PP,PS ,PA,ABS ETC plastic bottles and glass Etc.

Which area your products are suitable?

For sealing bottles containing liquids, powders, or granular products; cleaning; personal care; biomedicine; cosmetic packaging; chemical industry.

Are lotion dispenser pumps suitable for all types of lotions?

Yes, lotion dispenser pumps are designed to handle various viscosities, making them suitable for a wide range of lotions, creams, and liquids.

What's the applications of PP spout caps?

PP is commonly used in spout caps for a wide range of products, including food and beverage items, due to its ability to withstand various environmental conditions.

What are your products used for?

PET pill bottles,PE bottles. Dropper bottle, Sprayer bottle, Lotion bottle, Cosmetic tube, Trigger sprayer bottle.

What's the usage for your products?

shampoo, gel, cream lotion, etc.

The use of your products?

1. Liquid soap, household cleaning
2. Body lotion, skin care
3. Hair Care, colorant

What's the payment terms?

30% deposit before production, the rest 70% before shipment.
If the spout and cap are customized, there is a 100% mold fee.

For Payment 

What is your terms of payment?

We accept payment as below:
1. 30% T/T deposit, 70% balance before delivery.
2. 100% T/T in advance for a small payment.

How can I pay for the order?

Small amount can be via Paypal, Western Union, 
Big amount can be via T/T 

Payment terms:

If a sample cost, usually we use Western Union and PayPal payments. If the order amount is large, we usually use T/T payment. 50% T/T by deposit, 50% T/T By balance, we also accepted it. Before confirming the order, we would discuss it with each other.

What is the trade terms and payment terms?

Trade terms: FOB &CIF ,C&F . Payment term : T/T , 30% as deposit , 70% before shipping .

What's your payment term?

100% payment in advance for trial orders.
30% deposit payment, 70% balance payment before loading.

What are your terms of payment?

1. T/T (30% in advance, the balance before shipment).
2. For small orders less than USD 5,000, in order to save the bank transfer for both of us, we need 100% in advance.

Payment terms?

30%–50% in advance; the balance should be paid before shipment.

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